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Jason Schmidt | Water & Sewer Operations Manager
Water & Sewer Division
The Water & Sewer Division is dedicated to serving Troy residents by ensuring that the quality of the drinking water is above all standards and the water needed to fight fires is never compromised. They are also dedicated to ensuring the safe and efficient discharge of wastewater to the Great Lakes Water Authority Waste Treatment Plant. The Water & Sewer Division provides safe, clean, and abundant drinking water for the residents of Troy & maintains the distribution and collection systems.
Water and/or Sewer Emergencies
In the case of a water and/or sewer emergency Monday through Friday from 8:00am to 4:30pm, contact the Troy Water and Sewer Division at 248.524.3370. During non-business hours, contact the Troy Police Department at 248.524.3477.
Hydrant Flushing
The Water & Sewer Division routinely flushes water hydrants throughout the City. Hydrants located on a dead end street will be flushed more often. Customers may see brown water in their faucets/toilets after this maintenance operation. Please know this normal and the discoloration should recede after running cold water in sinks/bathtubs/laundry tubs.
Payment & Billing
Please note that the Troy Water & Sewer Division does not shut water off for late payment or failure to pay. The Water & Sewer Division does not collect payment in person by going door to door.
Keep Clogs out of the Sanitary System
The Troy Water & Sewer Division would like to remind everyone that many household items should not be flushed into the sewer system. These items not only clog pipes in your home but can cause a sanitary sewer backup in basements and clogged toilets. At this time, disinfectants are in high demand, and it is especially vital we care for our sanitary sewer system. We kindly ask that everyone do their part to keep our sanitary system clog-free!
Don't Flush These Items
Outdoor Water Use Restrictions
Routine The City of Troy, though its contract with Great Lakes Water Authority (GLWA), is obligated to take steps to ensure that sprinkler systems connected to the municipal water system shall only be used during non-peaks hours of 11pm to 5am. The use of garden hoses and hand watering are not affected by this ordinance.
Outdoor Water Use Restrictions Ordinance
Water Testing
Routine water testing is still being performed throughout the city on a regular basis and we have made arrangements and contingency plans to ensure testing will continue without interruption. The Water & Sewer Division is in contact with GLWA to ensure Troy's water continues to remain clean and safe.
Lead & Copper Monitoring Update
Location & Office Hours
Department of Public Works
4693 Rochester (Quarterly bill payments are not taken at this location. Consult the back of your water bill for payment options and locations.)
Troy, MI 48085
248.524.3370
Monday - Friday
8:00am - 4:30pm
